Introduction:
The Infrastructure Administration is responsible for designing, operating, and maintaining an integrated technological environment that ensures the continuity and efficiency of services and applications. It provides secure and reliable solutions for networks, communications, and operating systems. The administration also strives to enhance digital security, ensure high-speed connectivity, and link branches to the main campus. Additionally, it offers advanced services such as security monitoring and virtual labs to support educational and research activities.
Objectives
Ensure uninterrupted operation of systems and technical services.
Provide a secure environment for networks, applications, and users.
Deliver high-quality connectivity services, including wired and wireless networks and telephony.
Efficiently manage and operate data centers and virtual infrastructure.
Support and update various operating systems to keep pace with technological advancements.
Strengthen security monitoring and protect information and data.
Offer technological solutions that support education and learning resources.
1. Director of Infrastructure Management
Responsible for overall supervision of the administration’s operations, developing strategic and operational plans, monitoring project implementation, ensuring integration among different departments, and submitting periodic reports to the General Administration of Information Technology.
2. Data Centers and Virtual Environment Operations Department
This department manages and operates data centers, virtualization environments, and servers. It consists of the following teams:
Data Center Management Team
- Operates and monitors data centers.
- Manages power, cooling, and operational environment.
- Ensures high availability and service continuity.
Virtual Environment and Server Management Team
- Manages virtualization platforms.
- Operates and maintains physical and virtual servers.
- Optimizes performance and resource allocation.
Backup Management Team
- Implements backup policies.
- Monitors data integrity and restores data when needed.
- Prepares disaster recovery plans.
3. Cloud Computing Unit
- Manages cloud services.
- Ensures integration between on-premises and cloud environments.
- Supports migration to cloud-based solutions.
4. Technical Support Department
Provides direct technical support to users and ensures the continuity of devices and systems.
Key Responsibilities:
- Receive and resolve technical incidents.
- Maintain computers, printers, and peripherals.
- Support users on-site and remotely.
- Document technical issues and solutions.
5. Operating Systems Department
Responsible for managing and operating various operating systems within the infrastructure.
Teams:
Windows Systems Management Team
- Manages Windows Server systems.
- Applies updates and security policies.
- Manages user accounts and related services.
Linux Systems Management Team
- Operates and manages Linux systems.
- Supports systems and applications based on Linux.
- Enhances stability and security.
6. Networks and Security Department
Specialized in designing, operating, and securing networks. It includes:
Network Team
- Designs and operates data networks.
- Monitors performance and resolves issues.
- Expands and upgrades network infrastructure.
Communications Team
- Manages telephony systems.
- Supports unified communication systems.
- Ensures quality and continuity of communication services.
Network Security Team
- Protects networks from security threats.
- Manages firewalls and security systems.
- Monitors and responds to security incidents.
7. Educational Technology and Learning Resources Operations Department
Ensures readiness, operation, and maintenance of technical systems and equipment supporting the educational process in classrooms, labs, meeting rooms, training halls, and auditoriums.
Key Responsibilities:
- Operate and maintain educational technologies in classrooms and labs.
- Maintain audio-visual systems and display platforms.
- Support digital learning resources and related technologies.
- Respond to technical issues and ensure service continuity.
Manage the University's data centers, networks, storage systems, and infrastructure security systems. Provide third-line support for infrastructure issues. Plan and implement enhancements to the existing network infrastructure, design networks for new buildings, and define technical specifications for infrastructure equipment.
Manage and operate virtual servers in the University's data center, as well as Virtual Desktop Infrastructure (VDI) servers and endpoint devices in computer labs. Provide second-line support for virtual environment issues. Implement enhancements to the virtual environment and define technical specifications for the virtual infrastructure.
Manage Windows servers and their supporting infrastructure systems, including user accounts, domains, Active Directory, and email services. Provide second-line support for server and system issues, and implement applicable security standards and policies.
Manage Linux servers, University web portals, and their supporting infrastructure systems. Provide second-line support for server and system issues, and implement applicable security standards and policies.
Manage data center servers and perform daily backups of the University's systems and technologies. Provide second-line support for server and backup issues, and regularly update and implement business continuity plans.
Manage and operate the University's infrastructure security systems and beneficiary service management system. Manage IT assets and server change requests, analyze incidents, and support disaster recovery processes. Provide second-line support for system issues.
Manage and operate servers and networks for video communications, IP telephony, and audio systems, and provide second-line support for related issues. Enhance the existing network and systems infrastructure, design requirements for new buildings, and define technical specifications for systems and infrastructure equipment.
Manage security systems for the University's wired and wireless networks and implement infrastructure security standards and policies. Provide second-line support for network issues. Enhance the network infrastructure and its security, and define technical specifications required to secure the infrastructure.
Manage the University's wired and wireless network infrastructure. Provide second-line support for network infrastructure issues. Enhance the existing network infrastructure, design networks for new buildings, and define technical specifications for infrastructure equipment.
Provide technical services for wired and wireless network infrastructure, including installations and preventive and corrective maintenance.
Provide maintenance services and first-line technical support for the University's electronic services and infrastructure systems.
Provide specialized services for the design and implementation of cloud infrastructure, including needs assessment, engineering planning, technical recommendations, and support for a seamless cloud migration aligned with international standards and best practices.
