As part of the university’s commitment to delivering the best digital services to all its members, the Beneficiary Relations Department was established to build a strong partnership between the General Administration of Information Technology and the university community. The department aims to ensure a smooth and exceptional digital experience that meets beneficiaries’ needs and exceeds their expectations.
This is achieved by measuring beneficiary satisfaction with the provided services, listening to their feedback, analyzing their digital experiences continuously, and implementing improvements to enhance the quality of digital services.
- Raise awareness of digital services and strengthen relationships with beneficiaries.
- Improve the digital experience for beneficiaries.
- Enhance beneficiary engagement in the development and improvement of services.
- Ensure equal access to digital services for all beneficiaries.
- Increase beneficiary satisfaction with digital services.
1. Customer Experience Enhancement Department
Improving the digital customer experience by analyzing user behavior, evaluating their experience with digital services, and proposing innovative improvements and solutions that ensure a seamless and positive digital experience.
2. Customer Feedback and Support Department
Providing customer support by efficiently and professionally handling customer feedback, complaints, and technical inquiries received through communication channels to achieve customer satisfaction.
The Beneficiary Relations Department manages several communication channels with beneficiaries, including:
- Technical Support Service: my.psau.edu.sa
- Email: 2000@psau.edu.sa
- Call Center: +966 11 588 2000
